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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-13-2017 06:15 PM

HP Recommended
Product: Envy 750-435st
Operating System: Microsoft Windows 10 (64-bit)

Brand new Envy 750-435st. Disabled on board audio in the bios, installed Soundblaster XFI card in Pcie slot. Tried to install drivers that were downloaded from creative's website. Driver installation came back with an error stating that it could not find any device in the system that used the drivers. Although card did show up in the device manager.

 

Removed the soundblaster XFI and installed a brand new Soundblaster Audigy FX in the same slot (there is only one PCIe slot). Was able to install drivers downloaded from creatives website succsessfully but sound is horrible. It is all scratchy and sounds horrible. NOTE: sound was the same horrible before drivers were installed as well.

 

Summary review:

Disabled on board audio

Tried 2 different creative labs sound balster cards in the PCIe slot.

Both cards show up in device manager but niether card functions correctly.

 

Is it possible I have a bad PCIe slot?

1 REPLY 1

‎02-13-2017 08:37 PM

HP Recommended

@johhny1, welcome to the forum.

 

I suggest that you contact Creative's Tech Support for help with installing your sound card.  They are the experts on their products and should be able to solve your problem easily.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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