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HP Support Agent
HP Support Agent
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Message 11 of 18
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Problem when clicking and holding left and right mouse buttons together

 

@OllieDK & @codeblue001

Thank you for responding,

Your concern has been escalated to the R&D team

 

I'm awaiting their response as the solution needs to be validated by them before I could have it sent out,

To ensure I'm providing a complete fix, I may have to request you to wait for a TAT of 72hrs while I reach out to them.

And I shall keep you updated about the same.

 

In the meantime, please be patient as patience is a virtue 😉

 

If you would like to thank me for my efforts to help you,  

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

Riddle_Decipher
I am an HP Employee

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Beeness
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Message 12 of 18
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Problem when clicking and holding left and right mouse buttons together

I too have this issue, definitley looks like a design flaw as the manual says Sniper button and Back button causes the lights to flash. For some reason, it is actually wired to mouse button 1 and 2.

 

Ths means anyones who plays FPS games will need to find a new mouse as there is no way to disable this function. 

 

10/10 would not reccomend. 

OllieDK
Level 1
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Message 13 of 18
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Problem when clicking and holding left and right mouse buttons together

Just seen that someone else has commented on this thread about having the same issue.

 

Did you get a response from R&D at all?

 

Would be interested to know where the problem lies.

Spanjol
New member
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Message 14 of 18
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Problem when clicking and holding left and right mouse buttons together

All these comments about this mouse, and i just bought it and quickly searched it up, becuase it literally stops my character every 5 secs when i run on WoW, if u hold down left and right click it bugs up, ive tried with different mouses too and never had that problem. obviously the HP guy doesnt even respond anymore, kind of annoying after wasting a considerable amount of money on it.

 

so any help? or you still hiding mister HP assistant? ill go to get my money back asap tbh. worthless HP mouse no doubt.

 

im actually mad.

Level 15
Level 15
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Message 15 of 18
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Problem when clicking and holding left and right mouse buttons together

Its not a malfunction. Who ever designed the 600 for HP obviously wasn't a gamer.

Holding the right and left mouse buttons for 3 seconds resets the mouse back to default settings for both DPI and LOD.

 

No, there is no way to change that. Its physically designed this way and whoever typed up the manual neglected to mention this in the instructions. That is most likely why anyone with the HP tags cant explain this as there is nothing written about it.

  

Also - the SteelSeries and the 600 are completely different models, so downloading the Steel software is not a fix... hint hint.

 

HP has since discontinued that model. I'm hoping the new Omen Reactor Mouse will overcome this (and have a better manual).

UserName7654321
New member
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Message 16 of 18
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Problem when clicking and holding left and right mouse buttons together

HP Omen 400,

 

 

Yeah, just press both mouse buttons and hold them. The flashing starts and it resets the DPI to Red mode, default. This is just unbelievable as you play a game and suddenly the fire button doesn't work for 3 seconds. Then when you look down at your mouse it's gone back to Red whereas I have it set on Orange-Yellow or whatever.

 

So here we are on the support forum and it's a design fault or an undocumented feature that is truly the stupidest thing I've seen in a "gaming" mouse. Did anyone actually test the mouse in ANY GAME EVER!!!

 

So it's going back to OfficeWorks I think as it's virtually unuseable. The same thing happens over and over and over and over....

 

Such a pain in the backside as it's a really nice comfortable mouse with nice buttons and a nice scroll wheel and scroll button feel.

 

I love that the colors change with the DPI, and I like that there's no software which is usually just bloated nonsense that you'll never use anyway.

 

So if you're reading this thread sometime know that it's just how the mouse is. You really can't play an FPS game with this one.

OllieDK
Level 1
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Message 17 of 18
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Problem when clicking and holding left and right mouse buttons together

Been a while since I've checked in on this post...

 

How's that response from R&D coming along @Riddle_Decipher? :indifferent:

BillyBobBang
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Message 18 of 18
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Problem when clicking and holding left and right mouse buttons together

Yup I had the same problem when playing Human fall flat (lol) but it looks like HP have fixed this problem with an Update for the mouse here is the link https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-mouse/16172072/model/16172073 so now we can hold both mouse buttons for as long as we like. Good update and I'm thankful HP listened to us and fixed it. so ya just download the update and run it and follow it, you will be back to playing overwatch in no time.

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