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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-27-2017 10:41 AM

HP Recommended
Product: its doesn°t matter
Operating System: Microsoft Windows 10 (32-bit)

i cant format my Computer.. i close my pc..open and when its load the open i spam the ESC button.

i click F11 and then its write me :

Cant Format Your PC:  can't open file x /sources/recovery/tools/hp/rita-tool

1 REPLY 1

‎05-27-2017 12:31 PM

HP Recommended

@AdamVann

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.



I am a volunteer and I do not work for, nor represent, HP
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