Problem with formating my PC

[AdamVann]

i cant format my Computer.. i close my pc..open and when its load the open i spam the ESC button.

i click F11 and then its write me :

Cant Format Your PC:  can't open file x /sources/recovery/tools/hp/rita-tool

[WAWood]

@AdamVann

Hello;

Allow me to welcome you to the HP forums!

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.