cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
AdamVann
New member
1 0 0 0
Message 1 of 2
285
Flag Post

Problem with formating my PC

HP Recommended
its doesn°t matter
Microsoft Windows 10 (32-bit)

i cant format my Computer.. i close my pc..open and when its load the open i spam the ESC button.

i click F11 and then its write me :

Cant Format Your PC:  can't open file x /sources/recovery/tools/hp/rita-tool

0 Kudos
1 REPLY 1
WAWood
Level 16
Level 16
30,699 30,606 2,794 6,751
Message 2 of 2
Flag Post
HP Recommended

@AdamVann

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation