cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Stevegg1
New member
1 0 0 0
Message 1 of 2
181
Flag Post

Random desktop shutdown, Green led on until power button hit

HP Recommended
HP envy 750-467c
Microsoft Windows 10 (64-bit)

The desktop randomly turned of and was unresponsive to a restart. I unplugged the power cord and replugged it in to get a green light. Once I hit the power button, the light turned off. The desktop is about a week old. 

0 Kudos
1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,613 3,969
Message 2 of 2
Flag Post
HP Recommended

 

@Stevegg1

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand there's random desktop shutdown & Green led on until the power button is used,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you perform a hard reset?

Did you notice an interruption of any recent updates that could have caused this issue?

 

While you respond to that, here's a few more things you can do:

 

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation