• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2017 09:54 PM

HP Recommended

MY sound disappeared one day after running my Norton 360. Red "x" states "No audio ouput devicee is installed."

How can I find a replacement.  Thanks

2 REPLIES 2

‎03-26-2017 09:19 PM

HP Recommended

@scarletsheltie, welcome to the forum.

 

When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  When I know the model, I will be able to find the appropriate driver for you.  It sounds like Norton may have deleted a necessary driver.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

‎03-26-2017 11:15 PM

HP Recommended

Open the Windows "Device Manager", and look for "unknown device".

Expand the "Audio" section, and tell us what you see.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.