cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
KBurman
Level 1
6 4 1 1
Message 1 of 4
224
Flag Post

Re: cd disk stuck in drive

HP Recommended

I have this same problem, how did you get the disc out?

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,959 2,605
Message 2 of 4
Flag Post
HP Recommended

Hi @KBurman

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know how to remove the CD stuck inside the DVD drive.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

It depends on what kind of PC you have, a model number and serial number would be helpful, a lot of the new drives are held in by 1 screw which is on the bottom of the notebook. if you slide the drive out maybe you can get the disk.

 

NOTE: Send the serial number in a private message.

 

Looking forward to your reply and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
KBurman
Author
Level 1
6 4 1 1
Message 3 of 4
Flag Post
HP Recommended

I figured out how to gently open the back enough to reach in and grab the DVD.  Thanks all for the suggested videos etc

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,959 2,605
Message 4 of 4
Flag Post
HP Recommended

Hi @KBurman

 

Perfect, I am really glad to hear that!

 

Should you have any further questions, please do not hesitate to contact me.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation