• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 05:46 PM

HP Recommended
Product: HP Compaq Elite 8300
Operating System: Linux

Hi,

 

I've got a Compaq 8300 (AUD3470R9T). It used to have Windows 7 and has a sticker 'Win 8 Pro downgraded to Win 7 Pro', but it has since been formatted and loaded with Linux (Fedora). Can I restore it back to Windows without buying a new license key? 

3 REPLIES 3

‎05-10-2017 07:26 PM

HP Recommended

Hi:

 

You can order either a W7 or a W8 recovery kit from HP.

 

In the USA/Canada, call 1-800-334-5144.

 

Have the serial number of the PC handy to give to the customer services rep.

 

In other countries, you can contact HP at the link below...

 

http://h10032.www1.hp.com/ctg/Manual/c00047049.pdf

 

Was this reply helpful? Yes No

‎05-10-2017 09:48 PM

HP Recommended

Hi Paul,

 

Thanks for the quick reply. Can I not download a recovery kit? It's ridiculous that I should order software in the mail in 2017..

Also the HP website says that there is no recovery disk available:



Unfortunately there is no HP Recovery Kit available for an HP product with the product number QV993AV

 
 
Was this reply helpful? Yes No

‎05-11-2017 06:48 AM - edited ‎05-11-2017 06:51 AM

HP Recommended

You're very welcome.

 

I do not work for or represent HP, so I cannot offer any help regarding their business practices.

 

HP does not offer recovery media for download for the 8300 Elite business desktop PC's.

 

My understanding is that for their very newest business PC models, they now offer recovery media via download.

 

You can only order recovery media by telephone for your HP business PC.

 

I have called the USA/Canada number many times, and ordered recovery disks for my HP business desktops and notebooks.

 

You will not find any ordering info online.

 

If you want recovery media for your PC without paying the full price for a new OS, then I suggest you heed my advice and call HP.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.