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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-28-2016 11:42 PM

HP Recommended
Product: SM-2061
Operating System: Microsoft Windows 10 (64-bit)

I got the mouse (which came with the keyboard as a wireless combo with my HP AIO Envy Desktop) 11 months ago...

just a few days ago, the mouse's red light started blinking... I thought it was the batteries so I just kept using it till it shut off... and today it did...!

I replaced the batteries, same blinking thing happened... everytime for like 2 mins, then it DIES!

I restarted the mouse, it worked again, but with the same issue...

Keyboard is working just fine tho, did try unplugging-replugging in the USB receiver, still the same...

 

What is going on..... T_T

1 REPLY 1

‎11-30-2016 10:22 AM

HP Recommended

@kennyowz

 Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 
For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand the SM-2061 Wireless Mouse(+Keyboard combo), Blinking red light and then stops working,

Don't worry as I have a few steps to help you out:

 

I recommend you attempt resynchronization of the device using this link: Click here

If the issue persists, the red line represents either a connection or a hardware failure and you may need to contact HP for a hardware replacement or service.

 

Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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