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Kelly881
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Shadowy area at the bottom of monitor

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HP all-in-one computer

I purchased my HP all-in-one desktop at the end of November, 2016. It's been great so far, aside from getting used to the windows 10 formatting. Yesterday, I was working at my computer, walked away for less than an hour, and when I "woke" it back up there was a shadowy area in the bottom center of the screen. It appears as though a bulb has gone out, to give a better description. The information on the screen still shows up, but is shadowed in an arc around the center of the bottom, reaching nearly half-way up the screen. Is there any help I can get to fix this issue, or warrenty I might be able to claim?

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Riddle_Decipher
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@Kelly881

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand you have a shadow orb at the bottom of the monitor,

Don't worry though as I have a few steps to determine the issue and find a solution, however, I need a few more details:

Do you know if the formatting was interrupted due to a power surge or thunderstorm as such?

 

While you answer that question, I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting,

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure and you will need to Contact HP to replace or repair the LCD,

However, if it doesn't show up in the BIOS, it would confirm a software issue and we'll need to reinstall or update the display drivers using the Official HP Website: Click here.

 

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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Kelly881
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Thank you for responding.

First, there was no power surge or thunderstorm that may have interrupted formatting. 

I will now attempt the restarting solution you listed and get back to you on any changes.

 

Kelly

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Riddle_Decipher
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@Kelly881

Thank you for the replying,

Please take your time and get back to me with the results,

 

I'll be awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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Kelly881
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I was able to access the BIOS screen upon restart and the shadow orb was not there. Also, over the past few days, it has been coming and going, not always showing at the bottom of the screen. Should I click on the link to reinstall windows?

 

 

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Chimney_83
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Hi @Kelly881, I am the @Chimney_83. It looks like you were interacting with @Riddle_Decipher, but he is out of the office today so I'll take over from here.

 

Thanks for the reply and checking the display in BIOS. 

As the display is not visible in BIOS, recommend you to backup your data and perform as recovery and check. 

Have you created a recovery kit for your computer?

Please refer to this HP Article for assistance in performing recovery on your computer. 

 

Keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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