-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Desktops (Archived)
- Store app says I'm not connected to the internet but I am

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

04-29-2016 11:48 AM
Imitating your web browser, Microsoft Windows Store stores cache locally on your computer to help the apps load faster. Sometimes, this accumulation becomes a problem resulting in efficiency drop-downs and installation failures. To clear this data, reset the cache through the following steps:
- From your Start Screen, type wsreset
- Hit Enter
- Wait for the cache to clear
- Ensure the message The cache for the Store was cleared. You can now Browse he Store or app
Enter your Store again and see if the problem is eliminated. If not, there is still much more you can try...
- « Previous
-
- 1
- 2
- Next »

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.