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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2017 04:07 PM

HP Recommended
Product: pavilion 550-153na
Operating System: Microsoft Windows 10 (64-bit)

Went through entire warranty period with inexplicable intermittent freezes.  At end of warranty I removed any HP ancillary software with the intent of wiping the HD and reloading Win10 without using recovery.  Lo and behold -no more freezes.  Fine for 3 months when I went to check on updates available and had to load support assistant and the rest to get access - downloaded available updates  - and freezes started again.

 

Removed all HP 'stuff' - no more freezes.. Explain theat?

2 REPLIES 2

‎03-05-2017 04:15 PM

HP Recommended

@yotboy, welcome to the forum.

 

I can't explain why you are having the problems with HP software, but I suggest that you install the latest version of HPSA here.  Once it is installed you should remote to see what happens.  If it works you can install one HP app at a time and give it a try.  Let me know which app causes the freezes.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-05-2017 04:30 PM

HP Recommended

You can't get an update until HP recognises your PC -so you go nowhere until you have gone through the update process complete.  I spent hours and hours trying to identify the cause in warranty without effective help.  I took this to the point of swearing never to buy another HP (my laptop is a faultless Dell.

 

next time I feel like going through HP for driver updates or heaven help me a BIOS update, I shall load the necessary HP software and get rid of it as soon as the job is done.

 

If I evr get significant trouble again, I'll wipe and start with a fresh install outside of HP

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