Support Assistant

[JTMT]

I didn't see an option for the appropiate board. When I try to download support assistant it stops and tells me to login as an administrator. I AM logged in as an adminisrator. Anyone have a clue what the problem might be?

[The_Fossette]

Hi @JTMT

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues installing HP support assistant on your computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• Is this the first time you are installing HP support assistant no your computer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article to fix this issue.

http://hp.care/2rkQXge

Let me know how it goes and you have a great day!

Take care.

Cheers!