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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 01:40 PM

HP Recommended
Product: Pavilion 500
Operating System: Microsoft Windows 10 (64-bit)

I didn't see an option for the appropiate board. When I try to download support assistant it stops and tells me to login as an administrator. I AM logged in as an adminisrator. Anyone have a clue what the problem might be?

1 REPLY 1

‎05-31-2017 12:21 PM - edited ‎05-31-2017 12:22 PM

HP Recommended

Hi @JTMT

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues installing HP support assistant on your computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • Is this the first time you are installing HP support assistant no your computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article to fix this issue.

 

http://hp.care/2rkQXge

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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