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03-19-2017 01:37 PM
Ongoing issue for last six months or more. First on/off switch since beginning i got computer seem to not work, press on nothing have to try multiple times before work. Now about last six months, turn on machine , HP logo, thengoes into dark screen with that circular thing and dont boot. Have to do a system restore to get working again. Now ihave to be doing system restore weekly , twice within last 3 day. can anyone tell me whats is hppening with this system?
03-20-2017 02:55 PM
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you, I understand the computer is not booting properly, don't worry as I have a few suggestions which should help you to resolve this issue,
To provide you with an accurate solution, I'll need a few more details:
Was there any update/reset interrupted recently?
Have you made any software or hardware changes made on the PC?
When was the last time it worked (date)?
In the meantime, Let's try these steps here:
Perform a System restore to a previous date where it was all working fine.
Now go ahead and disable automatic update and select manual.
Also, you could run the extensive test on the Hard drive using F2 (Please remember to capture the failure ID for further assistance).
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
I am an HP Employee
03-22-2017 03:14 PM
Thank you for your reply, I'll be more than glad to help you.
I understand that the issue still persists after following the steps provided in the previous interaction.
Let me jump in with a solution for this issue in place of my colleague as he is out of the office today.
This issue could occur if the software files are corrupted.
Please follow the link: http://hp.care/2dMCqb8
If the issue persists, then you may perform a recovery from the link: http://hp.care/2cf8noz
Let me know if this works.
You have a good day ahead.