TDR Failure ATIKMPAG sys

[jacket12]

How do I stop system shut down when using video camera? Can I upgrade the graphics video card? Or is there a download that can be used? Thank You.

[The_Fossette]

Hi @jacket12

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is shutting down when you are using the video camera.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

The different notifications behind VIDEO_TDR_FAILURE, i.e, atikmpag.sys usually come when you use an incorrect graphics card driver.

I recommend you to update the graphics card driver from the link provided below and check.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[jacket12]

Tried the link  you provided but it only listed for windows 7 and 8. I am using windows 10. I checked the updates  in device manager and all were ok and up to date?  So I guess I would need a different graphics card? Thanks

[Chimney_83]

Hi @jacket12, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

Thanks for the reply, do you get the error when the web camera is not connected?

Does your computer work with the camera connected?

Have you run a system test on your computer? Click here. 

Keep me posted.