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shorttooth Student
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HP Recommended

Touch Screen Driver gone after Windows Update

HP Pavilion 11t-n000 x360 CTO
Microsoft Windows 8.1 (64-bit)

I installed Windows Updates about a week ago. After my laptop restarted following the download the touch screen stopped working.  I followed the Troubleshooting instruction which seemed to be on track, until it said to uninstall the driver then restart the PC to force the touchscreen to reinstall.  There was no touchscreen driver to Uninstall and restarting the computer didn't force one to appear.  I think I might need to reinstall the driver, but I don't know what driver I had in the first place or where to install it.

 

I called Microsoft support and they informed me I would need to reinstall the driver from HP.  Problem is, that I don't know where the driver is located.

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HP Recommended

Touch Screen Driver gone after Windows Update

The touchscreen driver is provided by Windows 10.  HP does not provide it.

 

I suggest that you use system restore to roll the operating system back to a checkpoint dated before the touchscreen stopped working.

 

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If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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