Touch Screen Sensitivity

[hpenvy2314]

Hi,

I have  a new HP Envy 23 with Touch smart screen. The touch screen is extremely sensitive and acts sometimes on it's own. It can close windows, tap out of documents when I am typing and is generally very frustrating.

It is worse in warm weather.

Any ideas on how to fix this?

Thanks

[Ryan1216]

Hi hpenvy2314,

I understand you are having trouble with the touchscreen functionality? Try this link, click here, specifically the last section entitled, "A touch occurs next to the point touched, not at the point of touch." Not sure it will be the solve all, but it's a good place to start. Also, this document is for Windows 8, so if you're using a different operating system, please let me know, and I can find you a different document. Thanks and good luck.

Ryan1216

I work on behalf of HP

[MissZan]

oh hey, I've met same troble for years...so annoying and I can never fixed it out....:smileymad:

[Sparkles1]

Hi MIssZan:

Thank you for your inquiry.  I am  pleased to assist you anyway I can!

I gather you are having difficulties with the functionality of your Touchpad.  Did you try the solution provided by Ryan1216 ( 2nd post down), if so what were the results? You could try running the HP Support Assistant,to assist with resolving issue and updating drivers. HP Support Assistant  click here. Here is a Windows documentation that I think may help Mouse, touchpad, and keyboard problems in Windows  click here.If you require further assistance please provide your model number and what operating system you are running. How Do I Find My Model Number or Product Number?  click here.