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kevindp78
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Touchscreen desktop keeps sensing touches when there are none

HP Recommended
TouchSmart 610
Microsoft Windows 10 (64-bit)

Over the past year, I have noticed that my TouchSmart 610 desktop will "sense" touches at the top-left of my screen. This happens even when I am not touching the screen at all. It seems to happen the most frequently when I am using Microsoft Word, which sometimes causes the program to attempt a save or undo my work because of where the shortcut icons are placed. 

 

I have found that I can stop these phantom touches from happening by going into device manager and disabling HID-Compliant Touch Screen. This also disables my ability to control the desktop with touch. However, when I reset my computer, the phantom touches begin again, even though the HID-Compliant Touch Screen is disabled. Enabling and disabling it again appears to resolve it.

 

I have already attempted to clean the touchscreen surface as a solution. This didn't help.

 

1. Is there a way to prevent these phantom touches from happening?

2. If not, is there a way to set it so that the HID-Compliant Touch Screen solution I use stays in place even after a reset?

 

Thanks!

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@kevindp78

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the touchscreen keeps sensing touches when there are none,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Just to clarify, did you check if the issue persists in BIOS? if not I recommend checking if the Touch is working on BIOS screen (Accessed by tapping on F10 while restarting the computer). 

 

If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists,  

You could reinstall the windows using the recovery partition or the recovery media to fix the issue. 

If it doesn't work on BIOS either, it's a hardware failure and you may need to Contact HP to set up a hardware repair service.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number.

They will be happy to assist you immediately.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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