To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.
Thanks for the reply and glad that the touchscreen is working after a factory reset. It is very hard to isolate the reason why it occurs. If it was because of an update if you had performed a system restore as suggested the article shared, it should have fixed the issue instead of factory reset.
Please do post your technical queries on our Forums for assistance.
Chimney_83 I am an HP Employee
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