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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
rgfynn
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Message 1 of 4
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Touchscreen not working

HP Recommended
23-p100a
Microsoft Windows 10 (64-bit)

I have a all in on desktop 23-p100a, the touch screen has just stopped working, pc does not respond to touch at all. please help. thanks

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @rgfynn

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the touchscreen is not working on your computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2qSXP3i

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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rgfynn
Author
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Message 3 of 4
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Hi there, I tried all the trouble shooting tips nothing worked some how the touch drive just disapeared after I did a update. I've done a factory reset and all good now. Thanks

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Chimney_83
Retired
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Message 4 of 4
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Hi @Cxnnierajnak, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

 

Thanks for the reply and glad that the touchscreen is working after a factory reset. It is very hard to isolate the reason why it occurs. If it was because of an update if you had performed a system restore as suggested the article shared, it should have fixed the issue instead of factory reset. 

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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