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ToanNT
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Touchsmart 310-1110JP Adapter Replacement

HP Recommended
Touchsmart 310-1110JP
Microsoft Windows 10 (64-bit)

Hi,

 

I have an HP touchsmart 310-1110JP. And recently the adapter has been broken.

Adapter's part no: HP 609919-001.

I've try a new HP adpater with the same power (19.5V - 7.89 A), hp part no of this adapter is not the same to original one.

But the Touchsmart power led just blink 2 times in green then off. Cannot start the PC.

 

Someone on internet told that HP 609919-001 has a SENS pin which means it has an Identify IC inside that the PC can only allow only this type of adapter.

 

Can anyone help me to confirm which type of adapter should I buy for replacement.

 

thank you and best regards,

Toan.

 

 

 

 

 

 

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DavidSMP
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Message 2 of 4
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HP Recommended

Hi @ToanNT,

 

Good Day.   A warm welcome to the HP community. I understand that the computer does not power on because of a broken adapter. I will be really glad to assist you here. 🙂

 

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you. I take it as a privilege to share this platform with you. 🙂

 

  • Please try these steps. Please perform a hard reset from this link by clicking here using the other adapter that you have.
  • Then fire up the computer. If it still does not work, please contact HP phone support to get a replacement adapter. We still don't know whether it is the adapter or the computer that is faulty.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

 

DavidSMP
I am an HP Employee

ToanNT
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Thank you very much DavidSMP,

 

I've tried Hard Reset but the same result.

Since my PC warrantee period had been expired for too long time.  I've been trying to find the replacement adapter myself.

I found some Adapter of Series hstnn-ha09, hstnn-ca27 on Amazon, then also shipped one to Vietnam. However, they shipped me a not HP part one... although the cost for product and shipping is nearly 50% the price of PC. I got refund but it took me 1.5 months for this deal. :-S.

 

Back to my issue, I've just solved it by modifying the mentioned hstnn-la09 adapter a little following this link:

http://wiki.robotz.com/index.php/HP_Smart_Pin

It just works.

 

#this is not a recommended solution because no guarantee that the PC will work stably. However, it nice to see my obsolete PC working again. At least I can get back my data.

 

Thank you verymuch for your attention and information, I really appreciate it.

 

Bests,

Toan.

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Chimney_83
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Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

 

Note: HP does not recommend you use 3rd party parts as could affect the performance of your computer. You can do so at your own risk. 

Chimney_83
I am an HP Employee

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