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Ithiliens
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Two black wires came off motherboard. No Wi-Fi, no Bluetooth after opening case to change Vid Card

HP Recommended
HP Envy and other HP models
Microsoft Windows 10 (64-bit)

They are antennas for the Wi-Fi and Bluetooth singnals.

The two black wires connect to a small (1.5x1.5 inch) electronic board attached to the motherboard on the HP Envy and perhaps other HP models.  On my computer this little board is located just above where the video card goes.  Intel Wi-Fi Model 3168NGW.jpg

See image above.  The arrows point to where the wires came off.  The metal leads on the black wires are actually tiny snaps that when pressed on the the points I have arrows pointed to, attach to the small electronic board  I actually had to unscrew the board and snap them back on, but one would not go on so I reinforced it with electrical tape.  This completely solved my problem and I now have perfect wifi and bluetooth connection. 

 

I hope you have good success with this also.

 

Ithiliens

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old_geekster
Level 16
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HP Recommended

@Ithiliens, welcome to the forum.

 

Thank you for the good information.  I am certain that it will help other members who have the same or similar problems.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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