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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-11-2015 08:55 AM

HP Recommended
Product: Pavilion 500-307x
Operating System: Windows 8.1

After install windows 8.1 for 5 months, I find out that there are 2 problems in my PC.

 

1) USB3.0 does not work anymore.  In device manager, it says that the drivers for this device are not installed. (code 28).  I try to update driver, windows could not find driver software for my device.

On hardware IDs:

USB\ROOT_HUB30&VID8086&PID8C31&REV0005

USB\ROOT_HUB30&VID8086&PID8C31

USB\ROOT_HUB30

 

2)Error in Bluetooth (Broadcom 43142 Bluetooth 4.0 Adapter): This device is not configured correctly. (Code1)

While I try to update driver software BCM43142A0:

Windows found driver software for my device but encountered an error while attempting to install it.  This device is not configured correctly. (Code1)

 

Thank you for any help.

 

2 REPLIES 2

‎01-11-2015 09:18 AM

HP Recommended
@DR05 wrote:

After install windows 8.1 for 5 months, I find out that there are 2 problems in my PC.

 

1) USB3.0 does not work anymore.  In device manager, it says that the drivers for this device are not installed. (code 28).  I try to update driver, windows could not find driver software for my device.

On hardware IDs:

USB\ROOT_HUB30&VID8086&PID8C31&REV0005

USB\ROOT_HUB30&VID8086&PID8C31

USB\ROOT_HUB30

Your desktop needs drivers for an AMD usb 3.0 device. You have provided the hardware ids PCI\VEN codes for the Intel usb 2.0 hub. 

 

2)Error in Bluetooth (Broadcom 43142 Bluetooth 4.0 Adapter): This device is not configured correctly. (Code1)

While I try to update driver software BCM43142A0:

Windows found driver software for my device but encountered an error while attempting to install it.  This device is not configured correctly. (Code1)

 

Try the following driver

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-135105-1

If no joy with that one, try the Lenovo Windows 8.1 driver on the following web document.

http://support.lenovo.com/us/en/downloads/ds034049

 

Thank you for any help.

 

 


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‎01-18-2015 06:36 AM

HP Recommended

Thank you Erico.  But it does not work on my case.

 

Today I search internet, I find out that  Windows update KB2984006 is the cause of this problem.

 

After I uninstall this update my USB 3.0 and Bluetooth are working again.

 

Here is the full thread if anyone else is interested:

 

http://rog.asus.com/forum/showthread.php?52945-G750J-USB-ports-stopped-working&highlight=eXtensible+...

 

Thank you very much.

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