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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-14-2016 01:33 AM

HP Recommended
Product: HP Prodesk 400 G1 MT
Operating System: Microsoft Windows 7 (64-bit)

Hello, i have problems.

All usb is not functions.

I try reinstall all chipset features.

 

This is id:

PCI\VEN_8086&DEV_8C31&SUBSYS_198E103C&REV_04
PCI\VEN_8086&DEV_8C31&SUBSYS_198E103C
PCI\VEN_8086&DEV_8C31&CC_0C0330
PCI\VEN_8086&DEV_8C31&CC_0C03

 

Please excuse my bad english.

Thanks for support.

2 REPLIES 2

‎01-14-2016 07:42 AM

HP Recommended

Hi:

 

Download, unzip and run the setup.exe file on the left side of the webpage...

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

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‎05-27-2016 09:14 PM

HP Recommended

Hi

 

when i install this it give me a blue screen.

 

it restart by itself

 

then when i see on device manager no driver were missing, but when plug my usb mouse on usb3.0 port in the machine my mouse doesnt work

 

please help

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