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‎02-18-2017 02:07 PM

HP Recommended
Product: Hp AIO 20-c023w
Operating System: Microsoft Windows 10 (64-bit)

I have opened the back panel but now need instructions to actually add the ram. There are ribbons and wires attached so unsure how to proceed. 

1 REPLY 1

‎02-18-2017 02:17 PM - edited ‎02-18-2017 02:22 PM

HP Recommended

@carmenyuma,

Here is the motherboard   RAM removal/install  

There are 2 slots, but the actual module capacity varies by motherboard.

Dual channel memory architecture:

Two DDR3L SODIMM (204-pin) sockets

Supports up to PC3L-12800 (DDR3L-1600)

Supports 2 GB, 4 GB, and 8 GB DDR3L SODIMMs (Prost 19.5 chassis only)

Supports 4 GB and 8 GB DDR3L SODIMMs (Prost 24 and Prost 21.5 chassis only)

 

Your model is likely the Prost 19.5, and has one 4GB module, part # 854975-800

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