We cannot get recovery media

[dneou4744]

We cannot create the recovery media, after we tried to create it, it shows that the folder is empty. Can you help us create a disk? we need a recovery disk, can you send to us a recovery disk? Or what else can we do next? (removed content) You can send it to my address or let know further instructions of what we should do at this point. Thanks, the serial number is (removed content)

[WAWood]

@dneou4744

Hello;

Allow me to welcome you to the HP forums!

First ... HP Recovery Media is not free, nor is it a single disk, nor do we send it to people.  You have to pay for it and order it from HP Customer Support.

Here is their contact information:  

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Secone ... if you don't want to pay for Recovery Media, you can actually create your own for free using a third-party utility known as Macrium Reflect (which is what I have done for years!):

I prefer to use third-party recovery solutions for the following reasons:
1) More flexibility and reliabilty -- can make recovery media as often as you like, not restricted to one attempt, which if it fails, then you are stuck.
2) More media options -- can create media in DVD, USB stick, or external drive format
3) Mounting option -- can "mount" the save images as virtual "drives" and extract individual files and folders
4) WinPE boot option -- can install a special boot option that allows you to boot to recovery information and do a repair or restore from there -- when Windows will not boot

What I recommend is the following:
1) Download and install Macrium Reflect (MR) from here: http://www.macrium.com/reflectfree.aspx
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive, USB stick, or DVDs
3) Use the option to create a boot USB stick or CD

My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.

I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore. Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinPE, and you can then use that to do a restore -- when you can't boot into Windows!

NOW, you have the means to restore a full working system from the external drive, USB or DVDs stick in only a few minutes.

Good Luck

[mdklassen]

> after we tried to create it, it shows that the folder is empty.

Did you try to write to a USB memory-stick, or to "burn" to several DVD-recordable disks?

It's possible that your DVD-writer is not working correctly, or that your USB memory-stick is faulty.

If you open the Windows "File Explorer", and right-mouse-button click on the icon (for the USB or for the DVD), and choose "Properties", does it show that the target is "0% full" ?

See: https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-400-desktop-pc-series/12079665/model/12...

Order Recovery Media-CD/DVD/USB

32G USB - Windows 10 64-bit Recovery Kit

System Recovery Kit for Consumer Desktop

Order Media

You will purchase one USB memory-stick, containing the original Windows 10 Installer.