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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2017 09:50 PM

HP Recommended
Product: Envy 850-150QE
Operating System: Microsoft Windows 10 (64-bit)

I'm looking on the support page: http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-850-100-desktop-pc-series/8667923/mo... and there are 2 bioses listed.

 

First is: HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B3A) A0.02 Rev.A

 

This is what my computer is currently running.

 

Next is: HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B) A0.38 Rev.A  with a compelling note that says "HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases."

 

 

While running Windows 10, I downloaded the A0.38 update, and tried to execute it and it says the softpaq is a mismatch for the ssid. I made a USB drive, and booted into the uefi items to update using the usb drive. Once there, it said I would be updating to release 00.00 which didn't look right, and I stopped.

 

Is the A0.38 update simply not for my machine? Do the different ROM Families represent different hardware revs? 

 

 

4 REPLIES 4

‎02-24-2017 10:47 PM

HP Recommended

Hello

 

Very good question.

 

I have looked at the motherboard specs for for PC. Your motherboard SSID is 2B36.

 

The BIOS update A0.38 listed is for for SSID 2B4B. A0.02 BIOS is for SSID 2B3A.

 

I think last identifier is a variable. Your board has xx3x SSID. A0.38 BIOS update is xx4x.

 

Without knowning how HP does this I can only guess. 

 

There must be a similar system with different SSID and motherboard or different chipset and BIOS ROM.

 

GRzy

‎02-27-2017 08:38 PM

HP Recommended

This is particularly frustrating (HP) because I believe that the lack of updated UEFI is causing problems with this system that do not happen on similar systems.

‎02-28-2017 07:56 AM

HP Recommended

Hello

 

Thank you for more info.

 

Since it seem HP is not providing BIOS update for your motherboard SSID, what is problem?

 

Maybe it is fixable without a BIOS update.

 

Grzy

‎03-01-2017 06:05 PM

HP Recommended

I believe this is the cause of two problems.

 

1) Computer wont boot headless:  http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Envy-850-150qe-wont-boot-headless/m-p/6003302/P...

 

2) Xenserver fails to install or boot: http://discussions.citrix.com/topic/385127-71-fails-to-install-and-also-fails-to-boot-on-hp-i7-4790k...

 

HP: Any hope for a bios update here?

 

 

 

 

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