Wi-Fi Virtual Direct Virtual Adapter not connected Windows 10

[CEReed]

I've lost my wifi connection. Just today, the wifi just disappeared. It's been working without a problem for ever, but today it just stopped. I have an internet connection but no wifi. When I try to connect to what WAS the wifi network, it tells me I can't connect to the network. It seems to be able to locate and identify it though.

The HP Support Assistant tells me that the Microsoft WiFi Direct Virtual Adapter is not connected. (that's Wireless LAN 1) It also tells me that the Network Controller is not connected (that's Wireless LAN 2). The network controller is a Ralink RJ5390R 802.11bgn. The system tells me that the driver is up-to-date.

I don't know what to do to fix this.

[DavidSMP]

Hi @CEReed,

Thanks for stopping by the HP forums. Good day! 🙂 I read the post about Wi-Fi connectivity issues on the computer. It will be a delight to assist you here. 🙂

Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting.  Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Did this happen after a windows or software update do you know?
• Have you tried a wired Ethernet connection?
• Do other devices work correctly on the same network?

For starters please check with a hardwired ethernet connection to isolate the issue further.

If it works with a hardwired ethernet connection try these steps.

Please try a system restore to a good known working date before the issue started from this link: http://support.hp.com/us-en/document/c03327545 and follow the option “Restore your computer when Windows starts normally”. Then check if it works.

Otherwise, please perform all the prescribed steps from this link: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8499326/model/8942890/document/c0464917...

This should do the trick for you. If not try these steps:

Open Control Panel, change view to Small Icons, then select "Recovery".
- After creating a Restore Point, open Device Manager.
-Open the "Network Adapter" list, and find the WiFi adapter.
- Right Click the driver, and select "Disable“ and “Re-Enable”
- Check if Wifi connects. If not, continue with the steps below.
- Open CMD as Admin:  Copy the following commands, and press enter after each one.

• netsh int tcp set heuristics disabled
  netsh int tcp set global autotuninglevel=disabled
  netsh int tcp set global rss=enabled
• netsh int tcp show global  (Check if All settings have taken effect)
• Reboot the system and see if it works.

Also, try all the steps mentioned in his link: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity...  This should do the trick for you.

Finally, if nothing works, then it is possible that the wireless card may be faulty and needs to be replaced. A fabulous workaround would be is to buy a USB Wi-Fi dongle and plug it to one of the USB ports of the computer. Then connect it to the Wi-Fi router to go online.  This is a cost effective and economical solution. You could order one from eBay or Amazon for a song. You could also contact your local Best Buy or Staples store for doing it.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now and have a splendid week ahead. 🙂

[CEReed]

Hi David,

Thank you for your detailed response. In answer to your request for more information, here goes:

• this does not appear to have happened as a result of a recent Windows update. The wireless network was working fine Friday morning and just dropped out sometime around midday.
• I do have a wired Ethernet connection, and that is working fine on my machine. 
• Other devices do NOT work on the network. Oddly, the network appears as an available network on my smartphone, but I cannot connect to the network with the phone.

I have gone through the various suggestions you made and none of them have worked. Restore point ... no. Tryiing the steps in the Troubleshooter (I'd gone through that the other day as well) ... no. Going to the Command Prompt and typing in the commands and rebooting (also tried that the other day) ...no.

I do have an internet connection via the Ethernet connection. The problem is that no other devices in my office can connect via the wifi network. If I get a USB WiFi dongle, will that create a WiFi  network that my other devices can connect with? My office is, for all intents and purposes, in limbo right now, as no one else can do any work without the network.

Thanks for your suggestions, though.

Cynthia

[DavidSMP]

Hi @CEReed,

I reviewed the post comprehensively. Stupendous effort and brilliant troubleshooting so far.  Kudos to you on that score. 🙂

You hit the nail right on its head. The issue is not with the computer then. But it is with your wireless network as no device connects to the wireless network. We have worked as a team to deduce that. I request you to contact your IT tech who set it up for you. Once that is corrected all the devices will work and things will fall into place.

I hope the issue gets resolved and the unit works great and stays healthy for a long time to come.:) Do keep me posted.

Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 You've  been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂