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stevkat
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Windows 10 64 bit upgrade error

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HP 500-267c
Microsoft Windows 10 (64-bit)

I ran a windows 10 update and got a error code of 0xc1900107.  Also got an explanation of: This error occurs when the phase 0 initialization of the Hardware Abstraction Layer (HAL) fails, indicating a possible hardware problem.

  1. Use the  Microsoft Hardware Compatibility List  to verify if your computer hardware is compatible with Windows 10. Also, check with the computer manufacturer for a BIOS update.

Any help would be greatly appreiciated!

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Jeet_singh
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Hi @stevkat,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are getting an error when performing Windows update. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Are there any pending updates in the system?

Have you tried to running any test on the computer?

Have you made any software or hardware changes on the PC?

 

In the meantime, let's try these steps here:

 

Perform a Hard reset on the PC

 

Next thing, I would suggest here is to run the system diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please remember to capture the failure ID for further assistance).

 

Depending on the test results, if all the test passes, I would suggest you perform a system recovery. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

 

Otherwise, you could also reach HP phone support to order the recovery media. If your product is Out of warranty, please choose paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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