Windows 7 installation disc

[-ej257]

Hi,

I'm looking to reinstall windows 7 (which is what was originally installed) on my hp touchsmart 600, but I don't believe it came with recovery discs. 

When I go to microsoft, I get an error message:

The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.

How else can I get the media? 

Thanks in advance!

[WAWood]

@-ej257

Hello;

Allow me to welcome you to the HP forums!

What you need is something known as HP Recovery Media.   This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

[-ej257]

Thanks for the reply wawood, for my machine, touchsmart 600-1120, the driver download page did not list a recovery option. Isn't there a way for me to download this somehow?

The old hd died, so I got a new one hence just need the win 7 iso to use with the product key on the sticker.

Thanks!

[Paul_Tikkanen]

Hi, @-ej257 :

This site claims to have genuine, unadulterated W7 ISO files for download.

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Click on the link labeled Windows ISO Downloader.exe

You can use either the:

Win 7 Home Premium/Pro (as applicable) SP1 or the (Retail version, but the OEM key on your PC's case will work with it)

Win 7 Home Premium/Pro (as applicable) SP1 COEM (This version would be for what HP would have used--System Builder)

N is for European Union (EU) countries.

K is for South Korean markets.

You can use this tool to transfer the ISO file to a 4 GB USB flash drive or DVD.

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool