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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 07:48 PM

HP Recommended
Product: Pavillion 550-117a
Operating System: Microsoft Windows 10 (64-bit)

Hello all, Just found that Windows 10 Upgrades have been failing with error code  0x8024200D - leaving me running old version 1511 (prior to March 2017).

 

Has anyone fixed that problem ?  (now quite urgent with recent Ransomware attacks)

1 REPLY 1

‎05-15-2017 11:35 PM

HP Recommended
@19th-man wrote:

Hello all, Just found that Windows 10 Upgrades have been failing with error code  0x8024200D - leaving me running old version 1511 (prior to March 2017).

 

Has anyone fixed that problem ?  (now quite urgent with recent Ransomware attacks)

Hello @19th-man

 

Thank you for posting in the HP Support forum. Welcome !

 

As a security engineer I can assure you that simply upgrading Windows to latest build won't protect you against recent WannaCry Ransomware. Further things are needed but we'll discuss this later.

 

 

** Do you run  Windows 10 Home edition (64-bit) ?  Build 1511 ? Your PC should ship with it. Please, confirm.

 

** I need to know what software is installed on your machine and what runs with it.

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

 

Save and run the exe file.

 

1) Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

 

2) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section".

Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a notepad will open with the contents of that file.

Copy and paste all the info and place it your next reply

 

You can now close HiJackThis and delete it.

 

** Try these two suggestions:

>> https://answers.microsoft.com/en-us/windows/forum/windows_10-update/hard-reset-windows-updates/2e269...

and

>> Microsoft tool >> https://aka.ms/wudiag

 

 

Provide the information, the logs and let me know if the suggestions helps. Looking forward to your reply

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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