Wireless keyboard not working

laura2840 · ‎03-16-2017

Wireless keyboard not working. Went through all the recommended steps in HP official Help section. Changed batteries, moved USB device (the type that does not have a button), pressed the connector button on bottom of keyboard, turned computer on and off, etc. Nothing helps. However, the wireless mouse is working just fine. What to do? Thank you!

Chimney_83 · ‎03-17-2017

Greetings @laura2840,

Welcome to HP Forums and Thanks for the post.

I understand that you are facing an issue with the wireless keyboard.

Don't worry, I will be glad to help.

Kudos to you for trying a lot of troubleshooting steps on your own.

How far is the keyboard from the receiver?

Recommend you to remove the batteries from the keyboard and mouse.

Refer to Step 6 under "Wireless keyboard or mouse does not work" in this article.

Follow the procedure while having the keyboard as close as 1 feet to the receiver during the synchronization.

If the issue persists, as you have already tried most of the troubleshooting.

Recommend you to contact our phone support for any service options.

Please follow the procedure mentioned below to contact our phone support.

Open link: www.hp.com/contacthp/
Enter Product number or select to auto detect
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Keep me posted.

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance.

Good Luck.

Chimney_83
I am an HP Employee

laura2840 · ‎03-19-2017

Dear Chimney_83,

Your suggestions are same as in HP Support materials and I had already done those with no success. I bought a new keyboard and USB receiver and all is well now. Thanks.

Chimney_83 · ‎03-20-2017

Thanks for the reply, glad to hear that the new keyboard is working fine. If the older keyboard is under warranty, you can contact our phone support to have it replaced.