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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 06:43 AM

HP Recommended
Product: x4000b
Operating System: Microsoft Windows 10 (64-bit)

I just purchased and installed the x4000b bluetooth mouse. It paired fine but stops responding intermittently. I use a second mouse to go to the setup panel, select bluetooth, and see that the mouse shows as connected. I just click on that line and exit, and then the mouse is working again. What is the problem? I did see one previous posting that spoke of a "sleep" option on the mouse set up. I cannot find anything like that. Lastly, my HP Support Assistant does not show and is unable to find the mouse. Should it be able to?

1 REPLY 1

‎03-08-2017 07:56 AM

HP Recommended

Hi @woodn

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the wireless mouse keeps disconnecting intermittently.

 

I’d love to help!

 

Follow the steps in the below article to fix this issue.

 

http://hp.care/2hkyC11

 

NOTE: Steps are same for windows 10.

 

Let me know how it works.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

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