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Zaite12
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XP/Vista/7 Blue Screen during Setup (BIOS not fully ACPI compliant)

HP Recommended
Presario SR5249UK
Microsoft Windows 7 (64-bit)

Hi all,

 

I have a Presario SR5249UK that I'm trying to install Vista or 7 on a new hard drive. This is the product:

 

http://support.hp.com/us-en/product/Compaq-Presario-SR5000-Desktop-PC-series/3548178/model/3604798/p...

 

It's running BIOS version 5.21 on the P5LP-LE (Leonite2) motherboard:

 

http://support.hp.com/us-en/document/c01080268

 

I have tried to install XP, Vista and 7 however in all 3 cases during setup I get a blue screen after the initial copying files part which states "The BIOS in your system is not fully ACPI compliant. Please contact your system vendor for an updated BIOS".

 

I notice that there is a 5.23 version of the BIOS (which may or may not solve this?) but I can't find a way to update the BIOS because it's a Windows program and I can't install Windows in the first place. I've tried going through all BIOS settings including resetting to defaults. No joy.

 

Does anyone have a solution for this?

 

Thanks very much

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Jeet_singh
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Message 2 of 2
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HP Recommended

Hi @Zaite12,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see from the post that you are getting a blue screen error message on your HP Compaq desktop PC. I'll try my best to help you with this,

 

I did a bit of research and found that there is no Bios update available for Windows 7 64 bit. However, there is a Bios update available for Windows Vista 64 bit. 

Since you are having issues installing windows. I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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