cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Otom
New member
1 0 0 0
Message 1 of 2
380
Flag Post

audio problems

HP Recommended
Envy Desktop 750 i5
Microsoft Windows 10 (32-bit)

I loose audio when I stop the audio and go to another audio application.  I use a Samsung C27F591 monitor with built in speakers.  I can get the sound back only if I unplug the power to the monitor and then plug it back in.  I have experienced this problem using an audio cord and using HDMI only and using both at the same time.   Any thoughts on what I need to do to fix this problem?

0 Kudos
1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,613 3,967
Message 2 of 2
Flag Post
HP Recommended

 

@Otom

Thank you for joining HP Forums.}

I'll be glad to help you 🙂

 

As I understand there's no sound until the cable connected to your monitor is reseated after an audio application is closed,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Since this issue occurs on both HDMI and audio cable, did you check if the issue persists while using an external speaker instead of the monitor?

Did you check with an alternate monitor?

 

While you reply with the answers,

I recommend you to check if the headphones work fine using the headphone jack and the back I/o port for audio.

 

Keep me posted,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation