cancel

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Alan34 Honor Student
Honor Student
2 1 0 0
Message 1 of 4
179
Flag Post
HP Recommended

blank screen flashing through colours on attempted boot-up

HP Envy23
Microsoft Windows 8.1 (64-bit)

On attempted boot-up, after the hp logo disappears, I get a blank screen that cycles through various colours (red, blue, yellow). Forced shut-down and reboot eventually gets to the Windows password screen and boot-up proceeds normally - but the problem is getting worse: several boot-up attempts needed,

0 Kudos
3 REPLIES 3
HP Support Agent
HP Support Agent
16,474 16,332 1,085 1,740
Message 2 of 4
152
Flag Post
HP Recommended

blank screen flashing through colours on attempted boot-up

Hi @Alan34

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting normally and sometimes getting stuck on the multi-color window.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2bQHDtg

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Alan34 Honor Student
Honor Student
2 1 0 0
Message 3 of 4
127
Flag Post
HP Recommended

blank screen flashing through colours on attempted boot-up

Thanks for the advice - however the problem seems to have gone away for now, so I won't try your solution yet. If it happens again I'll tell you if your solution works

0 Kudos
HP Support Agent
HP Support Agent
15,428 15,053 857 965
Message 4 of 4
113
Flag Post
HP Recommended

blank screen flashing through colours on attempted boot-up

@Alan34

 

Thanks for the reply.

 

Good to know that Issue is resolved

Feel free to contact us in future if you need any assistance in future.

 

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation