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01-21-2015 10:15 AM
I put a cd into the drive but didn't get it snapped in place and when I opened the drive it was gone. I took the back off but still didn't find it. everything is working but I'd like to find the cd and get it out of my computer
01-21-2015 06:03 PM
Lisa, welcome to the forum.
Here is a video that will help you open the computer and remve the DVD drive:
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
03-16-2015 06:40 AM
I have a new computer and a CD has just disappeared into the computer. Another user says he took the back off and still couldn't find the lost cd. I'm afraid of cancelling my warranty if I try to find it myself especially as it sounds as if I may be unsuccessful.
The CD was evidently not correctly installed, still it seems to me to be a design fault if CDs can disappear so easily.