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Priusgold
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clearing a 'stuck' document in the print que

HP Recommended
hpC7200
Microsoft Windows 10 (32-bit)

in printer que there is a document which says it is 'deleting' but it doesn't and i can'y 'clear' it in the usual way.  it is preventing me from printing anything.  I have tried shutting down both computer and printer and restarting. its still there. I have tried the red 'cancel' button on printer.  i am getting very frustrated!    I use an ACER computer.

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@Priusgold

 

The Windows Print Service might be stuck and need to be stopped / restarted.

 

Try / Consider:

Restart print services and clear the print folder

 

  • Control Panel > icon view > Administrative Tools > Services > Stop Print Spooler Service
  • Delete files from C:\Windows\System32\spool\PRINTERS
  • Start Print Spooler Service

 

Reference

Dragon Document - Help, suggestions, and examples

Cancel Print Jobs in the Printer Queue

 

 

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Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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