clearing a 'stuck' document in the print que

[Priusgold]

in printer que there is a document which says it is 'deleting' but it doesn't and i can'y 'clear' it in the usual way.  it is preventing me from printing anything.  I have tried shutting down both computer and printer and restarting. its still there. I have tried the red 'cancel' button on printer.  i am getting very frustrated!    I use an ACER computer.

[Dragon-Fur]

@Priusgold

The Windows Print Service might be stuck and need to be stopped / restarted.

Try / Consider:

Restart print services and clear the print folder

• Control Panel > icon view > Administrative Tools > Services > Stop Print Spooler Service
• Delete files from C:\Windows\System32\spool\PRINTERS
• Start Print Spooler Service

Reference

Dragon Document - Help, suggestions, and examples

Cancel Print Jobs in the Printer Queue

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.