delete messages hp support assistant

[Philip4]

I have the HP support assistant on my HP Spectre 360, Windows 10.  I also have a HP8620 all in one printer etc.  The HP Support Assistant tells me, with a exclamation point in a yellow triangle on the toolbar, that I have an alert message.  Opening the Support Assistant, I find the printer is giving me the message "HP Printers Paper mismatch error when printing from Microsoft Word".  If I delete the message, it dissappears,  but the messages icon in the HP8620 area of the support assistant shows there is a message, even though no messages are listed:

If I close the HP Support Assistant and re-open it, the deleted message re-appears.

I have no documents awaiting printing, Microsoft Word seems to be working just fine - indeed prints correctly when I send a document to print.

How can I delete a message so that it is actually deleted, and the "alert" icons all dissappear.

Thanks in advance

Philip

[old_geekster]

Philip, welcome to the forum.

Here is the Official HP Support Assistant site.  I suggest downloading it and installing it.  The install will remove previous versions.  This should eliminate your problem.

Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.

[Philip4]

My HP Spectre 360X, just 10 days old, has updated Windows10 to version 1151.  That has ruined it - destroying the screen resolution and deleting my HP8620 printer installation.

I rolled it back to the previous version, but I still can't re-install the printer software (I started a thread on this when I had this problem on my previous computer, but  I've bought a new one since then)

I would now like to return my Spectre to the factory state, but Windows Recovery tells me it can't find the Recovery Environment.  I can see it is there using the Disk

Management console.

As this computer does not have a DVD drive, I didn't make a recovery disk.

Any advice on getting to the Recovery Environment gratefully received.

Regards

Philip

[Philip4]

Thank you for this.  It didn't work.

If anyone knows where the message list/flags are stored, so I can delete the relevant file, please pass on this secret.

Regards

Philip

[Philip4]

Sorry, should have added that I know the Support Assistant ran, because it now gives the Warranty Expiry date for both my Spectre (2 weeks old) as "Uknown" and my HP8620 printer (13 months old) as "Unknown"

[dryttri]

I have exactly the same problem on my machine. I have a HP running win 10/64 bit with a 8620 printer.

This message showed up a month ago and it will not go away. Anyone at HP out there with an answer?

[old_geekster]

@dryttri, welcome to the forum.

Please start your own thread about your problem.  This thread is very old.  You will get no responses here from any of the other members.