does anyone know how to fix HECI Disabled it prevents my new pavilion 24 from booting up

[isabel3]

My all in one is only 4 weeks old and i turned it on after it updated and it locked up saying errorend of post message HECI disabled and it never gets past tah hp icon Im ready to break it over the head of the salesman that claimed it was so great! I have tried to get in to do all the suggested test that i can for a all in one it passes all of them but still wont boot up. any ideas?

cant get in to do reset and hp didnt sell any disks with the computer.

[MKazi]

Hi @isabel3, Thanks for reaching out to us on HP Forums! I came across you post and have some information to share. The HECI is Host Embedded Controller Interface which helps the Windows operating system to communicate with the motherboard chipset inside the computer. Firstly, please try a power drain on your computer by following the below steps:

1. power off the computer and disconnected all cables (Including power cable) from it.

2. Press and hold the power button on the computer for 15 seconds. 
3. Reconnect the power cable, mouse and keyboard and then power it on.

If issue still persists, then suggest you to check if you can get to the BIOS by following the below steps:

1. Power off the computer.

2. Now as soon as you power on the computer, start tapping/hitting the F10 key on the keyboard. This should make the computer to boot to BIOS.

If the computer is unable to get to BIOS then I recommend you to contact HP Phone support to get a service setup for the computer. Please fill out the web form from this link to contact HP phone support: www.hp.com/contacthp

Keep us posted for any further assistance.
Cheers!

Kazi