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02-16-2017 08:35 PM
I downloaded an hp assistant update and the screen went black and an error message about the boot device appeared. I tried to go into safe mode but could not understand the terminology. Before I updated I downloaded Google toolbar and got pop ups for programs to purchase. My antivirus alerted me to one of the programs and I immediately removed it. Then I downloaded the update and my computer died.
02-16-2017 11:16 PM
Please perform the below steps to restore the computer to previous date :
- Turn off the computer and wait at least 5 seconds with the computer in a full off state.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot .
- On the Troubleshoot screen, click Advanced Options .
- On the Advanced options screen, click System Restore .
- Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.
- The System Restore window opens.
- Click Next .
- Click the restore point that you want to use, and then click Next .The Confirm Restore Point window opens.
- Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
02-17-2017 09:30 AM
I tried the steps you gave me but I still get the error message. no boot disk has been detected or the desk has failed. I did a quick check of the hard drive and it passed I didn't check of the memory and it passed. Help any other advice. Thank you so much
02-18-2017 09:42 AM
Thank you for posting back.
Follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee
02-18-2017 10:28 AM
Thanks so much for your welcoming note. However; The suggested solutions did not work. I did all the hard drive checks and it was o.k. Then I got into safe mode and had to disable one thing and enable another. And, it worked. I can't remember exactly. It was my dear friend and neighbor's computer and I would have to go back and get into it again. But, again, thanks so much...I'm sure I will be needed the forum again...