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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-02-2017 05:18 PM

HP Recommended
Product: hp envy phoenix 860
Operating System: Microsoft Windows 10 (64-bit)

Computer locks up - Blue screen appears

Hard Disk Error

Please run the ahard disk test in system diagnostics

Hard Disk 1 (3F1)

F2 -system diagnostics

 

How do I fix this?

 

2 REPLIES 2

‎02-02-2017 07:49 PM - edited ‎02-02-2017 07:51 PM

HP Recommended

@wowens6637,

You run the test to confirm the defect.  Hard drives do fail.

Did you make the Recovery DVD or USB  media?   As the system will not boot, you need professional service.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

‎02-03-2017 02:48 AM

HP Recommended

As indicated, you need to run a HDD test:

 

1. Restart the computer.
2. Keep tapping the F10 key when the HP logo appears. This will take you to Bios Setup Utility.
3. Select the Diagnostic tab.
4. Select the "hard drive self test" option and press enter to perform the test.
Note: This test may take up to 40 minutes or more.

 

Pass - The hard drive is not damaged.
Fail - the hard drive is damaged and may need to be replaced.

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