hard disk 1 error

wowens6637 · ‎02-02-2017

Computer locks up - Blue screen appears

Hard Disk Error

Please run the ahard disk test in system diagnostics

Hard Disk 1 (3F1)

F2 -system diagnostics

How do I fix this?

wb2001 · ‎02-02-2017

@wowens6637,

You run the test to confirm the defect. Hard drives do fail.

Did you make the Recovery DVD or USB media? As the system will not boot, you need professional service.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Likilesh · ‎02-03-2017

As indicated, you need to run a HDD test:

1. Restart the computer.
2. Keep tapping the F10 key when the HP logo appears. This will take you to Bios Setup Utility.
3. Select the Diagnostic tab.
4. Select the "hard drive self test" option and press enter to perform the test.
Note: This test may take up to 40 minutes or more.

Pass - The hard drive is not damaged.
Fail - the hard drive is damaged and may need to be replaced.