how to disablle monitor theft mode

[skbasir]

how to disablle monitor theft mode

[old_geekster]

SKBasir, welcome to the forum.

I believe that you will have to use the Disc that came with the monitor.  Install it and search for the section to disable the mode.

I also read that you can push the (-) and (+) buttons at the same time for 10 seconds to disable it.  However, I thought that the buttons are locked in this mode.  You can try it to see.

Please click "Accept as Solution" if your problem is solved.

[HPdisplay]

After buying a ZR24w I activated the theft protection somewhere in 2010. I never wrote down the code, because I  used a very obvious (for me) code. 

Since the HPdisplay assistent did not work properly with windows-7 powermanagement, I de-installed the HPdisplay assistent program shortly after trying it... but forgot avout the theft protection.

now, 1,5 year later : we suffered a power loss. The monitor was NOT  disconnected , NOR was anything changed in the computer, just ALL power off. According to HP this should NOT trigger the theft mode, but it did!

So I got a "theft mode enabled"  message. 

first, I reinstalled the display-assistent program, and that did temporarily get rid of the "theft mode enabled"; probably an old registry entry contained the key. But, it did NOT allow me to disable this mode forever: for this I still needed to enter the original PIN; I tried all possible PINs I ever use, but none works. I am quite sure I have the correct one... I think the deinstall and re-install made it go wrong somewhere.

I called HP support (HP, please be honest and do NOT remove this message); 1st, Consumer support told me to call Bussiness support: the ZR24w is a bussiness model: so I did.

HP bussiness support told me, after being surprised that a monitor coul;d contain a pinn-code: We cannot help you with passwords, buy a new monitor ! really that is what they told me, I still cannot beleive this! 

For the moment: theft mode was disabled... so, no problem any more .... up till the next power fail  

Tried the same trick again: this time it didn't work any more (probably the old registry entry got lost)

So... started searching the internet, which could tell what HP could not:

just press + and - key simultaniously for 10 seconds.

conclusion:

- the mode doesn't really protect anything, since you can overcome it in 10 seconds, without opening the monitor or other slightly more difficult procedure

- So, never activate this mode or better ....

just my 2 cts.

[robinhardy]

Your solution works. (Holding the - and + buttons down for 10 seconds). thanks!, robin hardy