• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2017 07:34 AM

HP Recommended
Product: hp 23es
Operating System: Microsoft Windows 10 (32-bit)

just bought this computer 4 days ago, bought the all in one package from wal-mart.   turn it on today, the 23es monitor dosent power up.   hook a old dell screen to the computer, now I am typing on it now.

 

 

 

changed where it was plugged in, hit the power button, nothing........plugged the dell screen in the exact same place, and its what iam looking at now.  Since I bought this at walmart, Id hate to have to return the entire computer, as Iam using this fgor my small business and have just got done loading all my passwords, vendor site, recipt template and all into it

2 REPLIES 2

‎05-18-2017 01:24 PM

HP Recommended

@abovetherimkust,

Are you sure the wall cord is firmly plugged into the power brick?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

‎05-19-2017 12:44 PM

HP Recommended

ive swapped monitors on the computer, took the 23es to the wall outlet, plugged it straight in, unplugged and re plugged the power cord into the adapter box, and plugged back in the sreen with nothing else hooked to it......nothing hsppend, no light, nothing.  hit every button under it, nothing

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.