hp all in one touch screen 310 that will not wake up

[grumpy2700]

My computer will not wake up from sleep mode. 

[Jeet_singh]

Hi @grumpy2700,

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As I understand the computer isn't waking up from sleep mode, 

Don't worry, though, as I have a few steps that should help you resolve the issue,

Please follow the steps here:

Perform Windows update,

Disable the hibernation for windows OS to resolve the issue and you can check the below steps to accomplish this task:

Run the Disk Cleanup tool, and then at the bottom of the window that pops up, click on "Clean up system files". Check everything, hit OK, and let it run. You will free up several GB for sure. 

Another thing to do is disable hibernate file. Run CMD as Administrator, and type the following:  powercfg hibernate off

Also, go into the power options and disable the hybrid sleep and if you don't use sleep, you could disable sleep mode as well,

Step 1: Enabling the Keyboard in Windows

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.

Follow these steps to enable your keyboard to wake your computer from sleep mode:

1. In Windows, search for and open the Device Manager.

2. Click the arrow next to Keyboards and double-click the name of your keyboard.

3. If the Power Management tab is available, proceed to the next step.

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available.

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked.

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps.

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Desktop)

For more steps, please follow the steps for HP PCs - Sleep and Hibernate Issues (Windows 10, 😎 - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,