• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-31-2017 07:28 PM

HP Recommended
Product: HP Pavilion 20-b010 All-in-One
Operating System: Microsoft Windows 8 (64-bit)

Getting this on a friends HP all in one that I offered to take a look at:

 

Hard drive SMART Check: PASSED

 

Hard Drive short DST Check: FAILED

 

FAILURE ID: 60FJX-0008LP-PXPAXG-60T503

 

PRODUCT ID: H3Y89AA#ABA

 

His PC has been getting ridiculously slow on start up recently and getting frequent boot drive inaccessible messages which are now so bad Windows 8 is just in an infinite reboot. I ran the HP tests through F2 on startup and the hard drive check came up with the message above.

 

When F8 on boot up none of the troubleshooting options seem to be present.

 

My question is, does anyone know what the ID means as I can't seem to find anything online, is the HDD salvagable or is it best to order a replacement (as the PC is just in warranty) ?

 

 

Thanks,

 

 
cHRS 
1 REPLY 1

‎05-31-2017 07:59 PM

HP Recommended

@Chris504

 

Sounds like you need to replace the HDD.

 

HP Pavilion 20-b000 All-in-One Desktop PC series - 2. Service Procedure Videos

 

https://h20574.www2.hp.com/results.htm?SID=5295901&MEID=C9C6B2F9-37DE-4216-AB7A-FC02390F620C

 

Click on Hard Drive.

 

If you do not have Recovery Media you can still order it here.

 

https://support.hp.com/us-en/mediaorder/HP-Pavilion-20-b000-All-in-One-Desktop-PC-series/5295901/mod...

 

REO

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.