kdbsync.exe has stopped working - win 7 64 bit

[KMPurcell]

I am running Win 7 64 bit on an HP Pafilion HPE h8-1360t.  After last week's round of updates my computer will no longer play mp4 files,  the Media Center will no longer come up (Message: "Windows Media Player has stopped working"), You Tube files will no longer play, the HP Magic Canvas also won't come up,  and the mysterious message "kdbsync.exe has stopped working" comes up when I reboot.

After hours of reading forums, I have found that it appears to be related to the AMD grapics card update.  My computer has an AMD Radeon HD 7570 card.

On the AMD site this is listed as a legacy card for XP computers.  I am not sure why HP installed it in a computer running Win 7 64 bit with an Intel Core I7 CPU.  This does not give me confidence in HP equipment.

The AMD utility correctly detected my card and told me that I needed a driver called:

 14-4-win7-win8.1-64-dd-ccc-whql.exe

But when I clicked on the Down load button, I got the message, "Could not conntect to server.  Could not parse error." 

I did not find any such driver on your website.

How can I get my Media Center working again?

[Karthik]

The file (Kernel Data base) kdbsync.exe is a program from AMD, apparently it has been set to start with the computer or there is a conflict with a third party program or security software which is causing the issue.
Reinstalling (Uninstall and install) AMD drivers should resolve this issue:
You can get the driers from here:

http://h30434.www3.hp.com/t5/Desktop-Audio-Video-Monitors/kdbsync-exe-has-stopped-working-win-7-64-b...

If this dosnt resolve then try this:
1. Press the Win+R key and type msconfig in the run box and hit enter
2. Click on the General tab,
3. Click the Selective startup option, and then click to clear the Load startup items check box.
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points.

[KMPurcell · Accepted solution]

The idea of turning off all the non-Microsoft services scares me to death as I now have my computer running the way I want it to.

I also posted on the AMD forums as I had determined that their board was the offending piece of hardware:

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=173935&forumid=11  You might want to read my reply to the agent who helped me.

Basically I had to uninstall all AMD drivers and sotware using Control Panel/Programs & Features and then run the AMD Clean Uninstall Program: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Then install drivers from here:

http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64#amd-catalyst-packages

I would not recommend that you install this set of drivers unless you are SURE that they are correct for your hardware.  I could not use the Steps 1-5 on the AMD site because the last step required that you pick the operating system that your hardware is running.  The video card that HP installed in my "latest and greatest" computer of a year ago was so old that the only operating systems offered in step 5 were XP and Vista!  Be aware that HP does use legacy hardware in its newest computers.