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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2014 07:25 AM

HP Recommended

This Windows 7 PC has been running fine for the past one and a half years.  Now when booting the system hangs displaying the message "Missing MBR-helper."  An internet search turned up a solution using the Windows 7 installation disk which I don't have because HP pre-installed Windows 7 and didn't send the installation disk with the machine.  Can anyone suggest a solution that doesn't require the Windows 7 installation disk?

 

Thank you for your assistance.

Chuck

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2014 11:45 AM

HP Recommended

Hi upatick,

 

Try tapping F8 at boot. This should load Win 7 System Recovery options.

 

Please see this article but skip the Win 7 install disk requirement. HP includes the Recovery Environment in the factory image.

 

So you don't need a Win 7 install disc to fix the MBR.

 

If this fails you can download the correct Win 7 ISO version matching your installed version of Win 7 here.

 

Burn to disk and you now have a Win 7 install disk.

 

Jaco

 

****I am not an HP employee****

 

Please give a" Kudos, Thumbs Up" if advice received is relevant or" Accept as Solution" if your problem has been solved.

 

HP Products:
810-150se Desktop
17t-j000 Notebook
1380t Desktop
560z Desktop

View solution in original post

3 REPLIES 3

‎05-23-2014 11:45 AM

HP Recommended

Hi upatick,

 

Try tapping F8 at boot. This should load Win 7 System Recovery options.

 

Please see this article but skip the Win 7 install disk requirement. HP includes the Recovery Environment in the factory image.

 

So you don't need a Win 7 install disc to fix the MBR.

 

If this fails you can download the correct Win 7 ISO version matching your installed version of Win 7 here.

 

Burn to disk and you now have a Win 7 install disk.

 

Jaco

 

****I am not an HP employee****

 

Please give a" Kudos, Thumbs Up" if advice received is relevant or" Accept as Solution" if your problem has been solved.

 

HP Products:
810-150se Desktop
17t-j000 Notebook
1380t Desktop
560z Desktop

‎05-24-2014 05:45 AM

HP Recommended

Jaco,

Thank you for your assistance.  Your solution worked without having to download the installation CD, although, I did download the CD just in case I need it in the future.  Your help is much appreciated.

 

upatick

‎05-25-2014 07:52 AM

HP Recommended

Hi,

 

You're very welcome.

 

Jaco

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