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- Desktops (Archived)
- mouse only moves in one direction

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11-05-2011 05:48 PM
All of a sudden my mouse only moves vertically to the top of the screen then left off the screen. I have tried cleaning the mouse lens, replacing the battery and restoring to a previous date. Am currently using a usb supported mouse.
11-06-2011 01:12 AM
Hi Armyguy:
To calibrated the screen. Go to all programs find this file. PC Help &Tools click it and then click on HP Calibrations Utility click yes in next screen. You can also find it this way. In computers program search box type in HP Calibrations Utility and run it.
You may also have a bad malware run your Antivirus software scan as well. See if that detects and deletes any thing. If you have Microsoft Security Essential its scan. If not it is free , It detects and moves malware what antivirus do not pickup on Down Loaded from MSN.com. You also want to check your keyboard and see if some thing is pressing the keys. I know that some times if I have something laying on the keyboard it effects the mouse. You can also troubleshoot the mouse in HP Support Assistant . Open up HP Support Assistant click Troubleshoot then click around the computer Cilck on Keyboard and Mouse and other devices tab. Both mouse and keyboard are listed.
