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04-25-2017 05:27 AM
first the mouse did it perfectly now the light under the mouse is off, even with a new battery. and if i press the small blue button under the mouse it doesn't work
04-26-2017 09:49 AM
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP Wireless Mouse x3000 and it has stopped working. You have installed a new battery and now the light under the mouse is blinking.
I suggest you to setup the mouse again:
Figure : HP Wireless Mouse x3000 - mouse and USB receiver
Setting up the mouse
Complete the following steps to set up your wireless mouse.
Make sure your computer is turned on.
Figure : Turning on the computer
Remove the battery compartment cover on the bottom of the mouse, insert the battery, and then replace the cover.
Figure : Inserting the battery
Turn on the mouse.
Figure : Turning on the mouse
Connect the USB receiver to the USB connection on your computer. Now, you can use the mouse.
Figure : Connecting the USB receiver to the USB connection
The USB receiver and Connect lights illuminate to indicate the mouse is ready for use.
Figure : USB receiver and Connect lights iluminated
To store the USB receiver, remove the battery compartment cover on the bottom of the mouse and then insert the USB receiver inside the battery compartment.
Figure : Inserting the USB receiver inside the battery compartment
If the issue persists then connect the receiver to another USB port on the computer.
I hope this helps. Let me know. Cheers! 🙂
04-28-2017 03:56 PM
Thanks for the reply and trying the suggested steps.
Request you to try to pair the mouse with another computer if possible and check.
If the issue persists, please contact our phone support for the service options available for the mouse.
Please follow the procedure mentioned below to contact our phone support.
- Open link: www.hp.com/contacthp/
- Enter Product number or select to auto detects
- Scroll down to "Still need help? Complete the form to select your contact options"
- Scroll down and click on HP contact options - click on Get phone number.
Let me know how it goes.
I am an HP Employee