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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2017 04:34 AM

HP Recommended
Product: HP ENVY20 TouchSmart AiO PC
Operating System: Microsoft Windows 8 (64-bit)

I can't get into my system after down loading windows 10 updates, my screen is  blank but i can hear the PC. motor running, if anyone can help thanks.

1 REPLY 1

‎05-28-2017 10:00 AM

HP Recommended

Hello @jj1119

 

Thank you for posting in the HP Support forum. Welcome !

 

Was Windows 10 installed recently ?  You mention Win 10 but above you posted that you use Win 8.

 

Most probably the issue occured because the Windows Update failed to download/install correctly.

It may be due to some 3rd party inteference or just because of faulty/buggy update from Microsoft - happens occasionally.

 

In order to fix it,  use System Restore.

 

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

3. Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

 

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

Hope this helps. Let me know how it goes.

 

If/when you manage to boot to Windows desktop, please let me know - we are not ready Smiley Happy

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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